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Report · 003FintechCustomer story

Fernhill

/ at-risk accounts saved
Rosa Méndez, VP Customer Success at Fernhill

Rosa MéndezVP Customer Success

The problem

Customer success heard about churn at the renewal call.

What changed

Health scores combine usage, tickets and billing, and flag risk two weeks early.

Health scores told us which 40 accounts to call.

The result

  • 31 of 40 at-risk accounts saved
  • Net retention up 9 points
  • CS time moved to the right accounts
Next storyQuanta · 97% forecast accuracy
Report · 003FintechCustomer story

Fernhill

/ at-risk accounts saved
Rosa Méndez, VP Customer Success at Fernhill

Rosa MéndezVP Customer Success

The problem

Customer success heard about churn at the renewal call.

What changed

Health scores combine usage, tickets and billing, and flag risk two weeks early.

Health scores told us which 40 accounts to call.

The result

  • 31 of 40 at-risk accounts saved
  • Net retention up 9 points
  • CS time moved to the right accounts
Next storyQuanta · 97% forecast accuracy

Reviews

.

average from 1,300+ reviews on G2 and Capterra

The first tool our whole company opens every morning, from sales to engineering.
Priya ShahCOO, Tallyhq
Our CS team calls the right customers now, not the loudest ones.
Tom BeckerVP CS, Orbitly
We replaced three tools and a weekly report with one board.
Sofia AlvesRevOps, Cloudmint
Alerts in Slack with the reason attached. I stopped refreshing dashboards.
Marcus LeeHead of Growth, Fieldnote
Ask Metrio answered a question in four seconds that used to be a two-day data ticket.
Hana KimProduct Manager, Driftwave
The churn alerts saved two enterprise renewals in our first month.
Owen PriceCEO, Ledgerline
Setup took an afternoon. The AI forecast has been closer than our spreadsheet every month since.
Elena RossiFinance Lead, Kiteboard
Clean, fast and honest numbers. It feels built by people who ran a SaaS.
Leo MartinFounder, Stackpress

Reviews

.

average from 1,300+ reviews on G2 and Capterra

The first tool our whole company opens every morning, from sales to engineering.
Priya ShahCOO, Tallyhq
Alerts in Slack with the reason attached. I stopped refreshing dashboards.
Marcus LeeHead of Growth, Fieldnote
Setup took an afternoon. The AI forecast has been closer than our spreadsheet every month since.
Elena RossiFinance Lead, Kiteboard
Our CS team calls the right customers now, not the loudest ones.
Tom BeckerVP CS, Orbitly
Ask Metrio answered a question in four seconds that used to be a two-day data ticket.
Hana KimProduct Manager, Driftwave
Clean, fast and honest numbers. It feels built by people who ran a SaaS.
Leo MartinFounder, Stackpress
We replaced three tools and a weekly report with one board.
Sofia AlvesRevOps, Cloudmint
The churn alerts saved two enterprise renewals in our first month.
Owen PriceCEO, Ledgerline

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Start today

Connect billing and one database. Your first live board builds itself in under a minute.

Start free trial

Free for 14 days · no card · cancel any time

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The AI analytics console for SaaS startups and B2B software companies: revenue, usage and support in one live dashboard.

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All systems operational99.99% uptime · last 30 days

The AI analytics console for SaaS startups and B2B software companies: revenue, usage and support in one live dashboard.

hello@metrio.io

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